Shipping Policy

ORDER FULFILLMENT

We take about 2–5 business days to print and prepare your art prints/tote bags for shipping.

Your order will be sent out on average within 3 days of ordering.

ESTIMATED SHIPPING DELIVERY TIMES

NOTE ABOUT EU FLAT RATE SHIPPING: For orders shipped from our Europe fulfillment center to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.

NOTE ABOUT SHIPPING METHODS: Keep in mind that not all methods will always show up for all orders – for example, express or standard shipping may not be available for all destinations. Only the methods available for the particular address will show up at the checkout.

SHIPPING COSTS

We are using live shipping rates in our shop. This means you’ll see all available shipping methods and carrier-calculated real-time rates for your order at the checkout.

We’ll show you the most affordable prices for your shipment, taking into account the shipping method and the end-address.

You’ll then be able to choose the option that suits you the most, and the information regarding specific carrier delivering the package will be sent to you in the order confirmation email.

Please note that art prints and tote bags are sent separately, as they require different packaging. We send our art prints in super-durable tubes. Obviously, a tote bag won’t fit in there.

CUSTOM FEES

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

DELIVERY ISSUES

IF YOUR ORDER NEVER ARRIVED…

• check your shipping confirmation and ensure that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

• if the shipping address was correct, first try to get in touch with your local post office and ask about the lost order. If that doesn’t help get in touch with us at hello.illustellar@gmail.com and provide your order number. We’ll proceed from there and try to establish what happened.

• For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.

IF YOUR ORDER ARRIVED DAMAGED OR DEFECTIVE…

• get in touch with us and send the filled form along with a photo of the damaged goods to hello.illustellar@gmail.com within a week’s time and we’ll gladly send a replacement at no cost to you.

Complaint Related to the Goods Form

Returns Policy

If you want to return a purchased item, fill out the form of withdrawal you’ll find below, send it to us at hello.illustellar@gmail.com and ship the item back to the appropriate address within 14 days of delivery.

Form of withdrawal from sales agreement

Instructions on withdrawal from the sales agreement

Packages sent out from our US fulfillment center should be returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.

Packages sent out from our Europe location should be returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026.

Postcard sets should be returned to:

“illustellar” Ewa Kleszcz

Jurija Gagarina 7/1 Street

00-753 Warsaw

Poland