Shipping Policy





We take about 2–5 business days to print and prepare your art prints/tote bags for shipping.

Your order will be sent out on average within 3 days of ordering.




NOTE ABOUT EU FLAT RATE SHIPPING: For orders shipped from our Europe fulfillment center to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.


NOTE ABOUT SHIPPING METHODS: Keep in mind that not all methods will always show up for all orders – for example, express or standard shipping may not be available for all destinations. Only the methods available for the particular address will show up at the checkout.



We are using live shipping rates in our shop. This means you’ll see all available shipping methods and carrier-calculated real-time rates for your order at the checkout.


We’ll show you the most affordable prices for your shipment, taking into account the shipping method and the end-address.


You’ll then be able to choose the option that suits you the most, and the information regarding specific carrier delivering the package will be sent to you in the order confirmation email.


Please note that art prints and tote bags are sent separately, as they require different packaging. We send our art prints in super-durable tubes. Obviously, a tote bag won’t fit in there.



International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.


We do not take responsibility for customs fees.





  • check your shipping confirmation and ensure that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.


  • if the shipping address was correct, first try to get in touch with your local post office and ask about the lost order. If that doesn’t help get in touch with us at and provide your order number. We’ll proceed from there and try to establish what happened.


  • For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.




  • get in touch with us and send the filled form along with a photo of the damaged goods to within a week’s time and we’ll gladly send a replacement at no cost to you.


Complaint Related to the Goods Form

Returns Policy


If you want to return a purchased item, fill out the form of withdrawal you’ll find below, send it to us at and ship the item back to the appropriate address within 14 days of delivery.


Form of withdrawal from sales agreement


Instructions on withdrawal from the sales agreement


Packages sent out from our US fulfillment center should be returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.

Packages sent out from our Europe location should be returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026.



Postcard sets should be returned to:

“illustellar” Ewa Kleszcz

Jurija Gagarina 7/1 Street

00-753 Warsaw



To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If you are shipping an item over $50, please consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.